Reptiles & Reptile Food and Equipment Specialists.
The Reptile Room The UK's most trusted supplier of Live Animals, Live Insects, Frozen, Prepared Foods Equipment - CALL 01253 863 700

Livestock Guarantee

We are so confident in our livestock delivery service that we provide you with a live arrival guarantee on all our livestock.

There are a few stipulations though. In the unlikely event of a livestock item arriving deceased you must:

  • Have signed for the delivery on the first delivery attempt.
  • Leave the deceased item in the original bag, unopened.
  • Telephone us within 4 hours of delivery (on 07943 835 034 or 01253 863 700).
  • Return the specimen(s) to us in the original bag, still unopened.

So long as you have fulfilled these requirements you will be given a full refund for the item(s) value, unless you request for a replacement to be sent.