PLEASE NOTE: This shipping information applies to dry goods only. Livestock orders are subject to courier fee.
Orders & Shipping
Enquiries regarding an order or before placing an order can also be made via the telephone, email or regular post (please see the ‘contact us’ page for our contact details).
LIVESTOCK (animal) DELIVERY IS AVAILABLE THROUGH OUR SISTER COURIER COMPANY. Contact them here.
All orders received after 1:00pm GMT will not be dispatched until, at least, the next working day. All orders will normally be processed and dispatched within 24 hours of receipt of order, subject to availability.
Livefood orders will default to next working day courier delivery and will only be dispatched Monday to Thursday for delivery Tuesday to Friday. Every livestock order includes packaging and sufficient insulation to ensure safe arrival.
Courier deliveries dispatched on a Friday or Saturday will not be delivered until the following Monday.
Orders of 2Kg or over in weight are shipped by next working day courier delivery by default, orders under 2Kg are sent by Royal Mail 1st class post by default but you are given the option to pay extra for a courier delivery at the checkout if this is the case. If there is no optional courier delivery displayed at the checkout then your order is 2Kg or over in weight and will be sent by courier delivery by default. Orders over £150 in value will be dispatched by courier free of charge.
We also provide our online customers with a ‘Store Pickup or Personal Delivery’ option, which you can choose if you are able to collect your order directly from our retail premises or you are purchasing one of our larger items marked as personal delivery, thus saving you any shipping charge. If you do choose to collect your order from our premises then we will contact you via email once your order has been made up ready for collection.
All customers will be informed via email of stock availability, charges and expected delivery date on receipt of order.
If any item you order is not in stock you will be informed via email and given the option to cancel your order, just recieve the rest of your order, await the arrival of stock or accept a suggested replacement which may be offered at our discretion.
Should you wish to check on the progress or query any order placed with us, please contact us ensuring that you quote your order number. We regret that we will be unable to check on the progress of any order without the provision of such information.
As a customer you have the right to cancel any order within seven days of your sales contract with The Reptile Room, or within seven days of receipt of the goods (whichever is the longer).
If an order is cancelled prior to dispatch we will return the customers payment immediately but if the customers order has already been dispatched or delivered then all goods must be returned first, payment will then be refunded upon our receipt of the returned goods in unused, undamaged condition.
We ship to the UK mainland only. Delivery charges are applied depending on the weight of your order.
The Reptile Room denies any liability for any delays in delivery, or any consequential loss arising from such delays, once the goods have left our premises due to circumstances beyond our control.
All courier deliveries must be signed for on receipt of delivery and are carried out during working hours, Monday through Friday; you should ensure that someone is available to sign for the goods. Royal Mail deliveries are carried out Monday through Saturday.
We are happy to send your goods to any address that you choose, or to neighbours, relatives, or place of work, as long as there is someone there to sign for the goods.
In the event that any parcel is undeliverable due to no-one being available at the delivery address, and that parcel is returned to us, we reserve the right to deduct the original carriage charge from any refund, or to charge additional carriage if we have to resend the same parcel to either the original address or to a new address.